A fair refund policy
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we’ll take care of you.
Examples of full refunds we’d grant
- You accidentally purchased the same product twice.
- You accidentally purchased the wrong product.
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you were unhappy with your purchase for any reason, we’ll refund it in full.
Examples of partial refunds or credits we’d grant
- If you purchased a product at full price and it goes on sale the next day, we’ll refund you the difference in price.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy