Cancellation Policy

We want our customers to have full control over their subscription, which is why we allow you to manage and cancel your account directly in our website - no phone calls or email chains required.

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How to cancel your product

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

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What happens when you cancel

With the exception of Auto Ranking, when you cancel your subscription you’ll retain full access to the product until the end of your billing period. After that, you’ll lose access to the product until you resubscribe.

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Hyra initiated cancellations

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.