Everything you need to know about canceling your Hyra account.
We want our customers to have full control over their subscription, which is why we allow you to manage and cancel your account directly in our website - no phone calls or email chains required.
You can manage your Hyra Premium subscription from within your Workspace settings. To cancel your subscription, follow these steps:
1
Go to Workspace Settings
Go to your Workspace, and then click the Settings cog in the bottom left corner.If you’re on a mobile device, you’ll need to click ‘More’ and then click ‘Settings’.
2
Navigate to Billing
Select the ‘Billing’ option. Depending on who you bought your subscription from, you may be redirected to another page.
3
Cancellation
If you’re billed by Paddle, you’ll be shown the option to pause your subscription with the click of a button.If you’re billed by Hyra directly (through Stripe) you’ll need to pick the correct subscription if you have more than one. Then, click the ‘Cancel plan’ button.
If you’re not sure which subscription is for your workspace, please contact Support who will be able to point you in the right direction.
Auto Ranking
At the moment, you’ll need to reach out to us to cancel your Auto Ranking subscription. We’re working on adding this functionality to our website, but for now, please contact Support who will be able to help you.
If you cancel your Hyra Premium subscription, your Auto Ranking will also be cancelled
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
With the exception of Auto Ranking, when you cancel your subscription you’ll retain full access to the product until the end of your billing period. After that, you’ll lose access to the product until you resubscribe.
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.
